Standard Single Session Refund Policy for Relaxia.ai:
1. **Non-refundable Sessions:**
A conducted meeting/session is not refundable.
2. **Cancellation and Rescheduling:**
To avail a full refund or request a reschedule, the client must notify the therapist/counselor about the cancellation or rescheduling at least:
- 1 hour before the start of an online meeting.
- 3 hours beforehand for an in-person meeting.
3. **Dispute Resolution:**
Relaxia.ai does not involve itself in any dispute settlements that may arise between therapists/counselors and clients. It is the responsibility of the parties involved to resolve disputes independently.
4. **Transaction Discretion:**
Both therapists and clients are advised to exercise due discretion when conducting transactions with each other. Relaxia.ai cannot verify the legal and moral standing of its therapists or clients. It is the responsibility of each party to ensure the legitimacy and appropriateness of the transaction.
This policy is effective as of December 20, 2023 and is subject to change without prior notice. Clients and therapists are encouraged to review this policy regularly. By using the services provided by Relaxia.ai, clients and therapists agree to abide by the terms outlined in this refund policy.
For any inquiries or clarification regarding this policy, please contact us at relaxia.ai@gmail.com.
Effective Date: December 20, 2023
Flexible Single Session Refund Policy for Relaxia.ai:
1. **Refundable Sessions:**
Sessions conducted on Relaxia.ai are generally refundable at the discretion of the therapist/counselor. Valid claims for a refund may include:
- **Language Understanding:**
The client has a valid claim if they express that the spoken language of the therapist was not understandable, hindering effective communication during the session.
- **Poor Internet Connection:**
Clients experiencing persistent issues with their internet connection during the session may be eligible for a refund. This ensures that technical difficulties do not compromise the quality of the therapeutic experience.
- **Service Description Discrepancy:**
A client is eligible for a refund if there is a significant discrepancy between the service description provided and the actual content or structure of the conducted session. This ensures transparency and alignment with client expectations.
- **Unforeseen Circumstances:**
Clients facing unforeseen circumstances, such as emergencies or sudden disruptions beyond their control, may be considered for a refund. Flexibility is extended to accommodate genuine challenges that may arise.
2. **Cancellation and Rescheduling:**
Clients may request a refund or reschedule by notifying the therapist/counselor about the cancellation or rescheduling at least:
- 30 minutes before the start of an online meeting.
- 2 hours beforehand for an in-person meeting.
3. **Dispute Resolution:**
While Relaxia.ai encourages open communication between therapists/counselors and clients, in the event of a dispute, both parties are encouraged to reach an amicable resolution. If a resolution cannot be reached, Relaxia.ai may provide mediation services to facilitate communication.
4. **Transaction Discretion:**
Therapists and clients are advised to use discretion when conducting transactions with each other. While Relaxia.ai cannot guarantee the legal and moral standing of its therapists or clients, it aims to create a supportive and understanding environment for mental health support.
This flexible policy is designed to prioritize the well-being of clients seeking mental health support. It allows therapists to have the discretion to consider individual circumstances and contribute to a positive therapeutic experience.
This policy is effective as of December 20, 2023 and is subject to change without prior notice. Clients and therapists are encouraged to review this policy regularly. By using the services provided by Relaxia.ai, clients and therapists agree to abide by the terms outlined in this refund policy.
For any inquiries or clarification regarding this policy, please contact us at relaxia.ai@gmail.com